IBM Watson Customer Experience Analytics

Overview of IBM Watson Customer Experience Analytics - User Experience (UX) Software

Optimise the user experience across your website and apps with IBM Watson Customer Experience Analytics. Track how customers interact online, and trigger alerts when customers come across any issues. Resolve problems quickly to optimise your website's user experience and improve your conversion rate optimisation (CRO) strategy.

IBM Watson Customer Experience Analytics Key Features

Website Session Analytics Customer Journey Analytics  |  UX & CRO

Watson Website Session Analytics

  • See customer activity on your website & apps with real-time dashboards

  • Replay customer sessions online with website visitor recording tools

  • Create reports with meaningful customer experience insights

 

Watson Customer Journey and Mindset Analytics

  • Get a holistic view of the customer journey online

  • Discover which marketing efforts triggered a specific action

  • Learn how you can improve your conversion rate optimisation (CRO)

 

Watson User Experience (UX) & Conversion Rate Optimisation (CRO) Tools

  • Get alerted when customers come across issues online

  • Understand where & why the issues are occurring

  • Determine confusion areas on your website & apps

  • Respond to issues fast to increase conversion rates



MicroChannel is an authorised IBM Partner in Australia. Contact us to find out more about how you can optimise the user experience across your website and apps, with IBM Watson Customer Experience Analytics.

 

We understand your organisation is unique. Your technology should match your business processes - your unique way of doing things. We help your organisation perform better by designing and developing the solutions that work for you - all delivered on time, within budget and with faster time to benefit. With offices in Sydney, Melbourne, Brisbane, Perth and with over 50 Awards received from Microsoft, SAP, Sage and Accellos, MicroChannel has outstanding credentials as one of the most respected solution providers in Australia.

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