Allocate the right resource with the right job at the right time...every time!

*Microsoft Dynamics Field Services is now Microsoft Dynamics 365 for Field Services

Microsoft Dynamics 365 for Field Services Overview:




Microsoft Dynamics 365 for Field Services is a Field Service Management Solution, built on the Microsoft Dynamics CRM platform. With the help of MicroChannel's integration services, you can streamline your current business management software with Microsoft Dynamics 365 for Field Services. Allocate your resources better with the capabilities of Microsoft Dynamics 365 for Field Services.



Microsoft Dynamics 365 for Field Services Click-Through Demo

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Microsoft Dynamics 365 for Field Services Capabilities

 

OPTIMISED RESOURCE UTILISATION


Get your operations under control

With an easy to use drag and drop schedule board, dispatchers can schedule available resources by particular classes such as expertise, location and customer preference. This drives first time fix rates as the best resources are available in the field right from the start.
 

INVENTORY MANAGEMENT


Reduce costs for your business

With the advanced inventory management capabilities of Microsoft Dynamics 365 for Field Services, dispatchers can make sure field staff have the correct tools and materials for every job. This encourages field staff to get the job done the first go, ultimately reducing costs for your business.

 

MOBILE FIELD ENABLEMENT


Efficiently meet customer requirements

The ability to access work orders on mobile devices, allows field staff to easily see how customers' needs can be met.  Leveraging device capabilities such as bar-code scanners, also increases efficiency in the field and helps field staff to complete the job within the customers' desired timeframe.


 


CONTRACTS & WARRANTY MANAGEMENT


Boost Service Revenue

The type of work and resources you use in the field changes every day. That's why Microsoft Dynamics 365 for Field Services allows you to apply different pricing rates and bill quicker. Further mobile access to real-time contract data empowers field staff to recognise new revenue generating opportunities.
 

We understand your organisation is unique. Your technology should match your business processes - your unique way of doing things. We help your organisation perform better by designing and developing the solutions that work for you - all delivered on time, within budget and with faster time to benefit. With offices in Sydney, Melbourne, Brisbane, Perth and with over 50 Awards received from Microsoft, SAP, Sage and Accellos, MicroChannel has outstanding credentials as one of the most respected solution providers in Australia.

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