Microsoft Dynamics 365 Sales

Formerly Microsoft Dynamics CRM, Dynamics 365 Sales empowers sales teams to build better relationships and engagements, boost sales and accelerate sales performance.



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Capabilities of Microsoft Dynamics 365 Sales


Sell Smarter with Contextual Insights
  • Improve lead conversion with advanced scoring models to identify customers that are most likely to convert and make a purchase.
  • Increase response rates through warm introductions from colleagues who are already communicating with prospects.
  • Customer communications record enable team members to be proactive and responsive in their approaches.
  • Keep relationship on track with signals that reveal relationship health and risks.

Build relationships and personal engagements
 
  • Unify relationship data and processes with LinkedIn Sales Navigator so team members can build trust and manage relationship at scale.
  • Obtain profiles and insights with LinkedIn Sales Navigator.
  • Keep track of contacts and visualise relationships among contacts.
  • Collaborate and personalise sales documents with embedded Office 365 tools.
  
Provide sales team with more time to sell
 
  • Minimise routine tasks with contextual prompts.
  • Concentrate on selling with sales playbooks that provides guides, best practices and reference materials.
  • Spend less time searching with sales enablement capabilities that recommend relevant content and related trainings.
 
Boost sales productivity with seamless tools
 
  • Improve coordination between sales and marketing with cross-team visibility into campaigns and built-in workflows that hands off sales-ready leads.
  • Collaborate on deals with customer information and document sharing directly from Microsoft Teams.
  • Minimize manual data entry by scanning and converting physical business cards into Dynamics 365 Sales
  • Streamline workflow with familiar tools like Outlook and Excel.
 
Accelerate sales performance

  • Streamline planning and increase forecast accuracy.
  • Promote accountability with snapshots and deal flow visualisations to track and analyse pipeline changes.
  • Assist sales managers manage with deal insights, relationship analytics and conversation intelligence.
  • Discover emerging customer needs and market trends with AI-driven insights.
  • Proactively identify at-risk deals and take necessary actions.

 






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