Dynamics CRM Care Everywhere

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Social and mobile have forever changed customer expectations of how they interact with companies for service. 6% of customers are willing to pay more for a better customer experience. They expect high quality, consistent service on the channel of their choice, whether it is over the web, social networks, or on the phone.
 
The challenge for customer service organizations it to balance delivering amazing customer experiences against their cost to service for an optimal mix over time. Cost of service varies significantly across channels, so companies are investigating how to provide differentiated levels of customer support, while looking at how to empower their agents and make them more efficient and effective.

Microsoft Dynamics CRM enables companies to earn customers for life by providing relevant, responsive and personalized service. Companies can connect their customers with the right answers to their service inquiries at the right time, via their channel of choice across web, social, chat, mobile and phone. Agents are empowered with a single, unified experience to deliver amazing customer experience with cross-channel context......

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We understand your organisation is unique. Your technology should match your business processes - your unique way of doing things. We help your organisation perform better by designing and developing the solutions that work for you - all delivered on time, within budget and with faster time to benefit. With offices in Sydney, Melbourne, Brisbane, Perth and with over 50 Awards received from Microsoft, SAP, Sage and Accellos, MicroChannel has outstanding credentials as one of the most respected solution providers in Australia.

Superior Solutions | Dependable Service | Measurable Value | Committed People