SAP Business One Service Management

SAP Business One Service management optimizes the potential of your service department, providing support for service operations, service contract management, service planning, tracking of customer interaction activities, and customer support. Capabilities include:

  • Service Call - Enables users to manage, track, and resolve customer questions and deal with item-related problems.
  • Customer Equipment Card - Provides service technicians with detailed information about a customer, such as a manufacturer's serial number, replacement serial number, and all service call history.
  • Service Contract - Allows users to create a regular support or warranty contract for customer equipment.
  • Knowledge Base - Helps service reps resolve problems and optimizes their performance.
  • Service Reports - Enable users to view and analyse data related to service contracts, customer equipment, and service calls.

We understand your organisation is unique. Your technology should match your business processes - your unique way of doing things. We help your organisation perform better by designing and developing the solutions that work for you - all delivered on time, within budget and with faster time to benefit. With offices in Sydney, Melbourne, Brisbane, Perth and with over 50 Awards received from Microsoft, SAP, Sage and Accellos, MicroChannel has outstanding credentials as one of the most respected solution providers in Australia.

Superior Solutions | Dependable Service | Measurable Value | Committed People